Problem
EY's internal staffing pool cannot efficiently and effectively staff Employees onto the roles that best fit their skillsets and build diverse, inclusive teams. This harms team performance and drives employee turnover costs up.
Why It Matters
Phoenix introduction video (show to stakeholders) - Credit to team Videographer Eduardo
The Internal Project Staffing Portal for 400,000+ Employees
Employee - Role Fit
Staffing Agility
Equitable Staffing
Staffing that considers employee interest enhances performance and satisfaction, ultimately reducing churn
Internal employee mobility saves time and increases responsiveness to client needs by filling open roles organically
Diverse, inclusive teams are encouraged as employees are evaluated anonymously on their experiences and skills only
Companies with highly engaged employees outperform their competitors by 147%
56% of employees say it’s easier to find a new job at an outside organization than with their current employer
Companies with diverse teams are 70% more likely to capture a new market
Identifying our Users
EY has 4 distinct business units and 3 users groups (simplified flows below), each with variations in their staffing practices. Our tool needed to account for all these distinct groups' process needs.
- Employees provide relevant data and search for projects that match their skills and interests
- Project Staffing Leads make staffing decisions for their engagements
- Experience Managers facilitate matches between employees and engagements
Generative User Research
From the initial prototypes, the team spent 2 weeks interviewing 10 users between all 3 user groups: Employees, Project Staffing Leads, and Engagement Managers
The findings are synthesized, and in a Mural, prioritized into Must, Should, Could and Won't actions.
All tasks to include in the sprint are then dropped into a the UI Change Log spreadsheet.
Concept Designs
My Service Designer role consisted of iteratively creating feature flows considering:
- our users' defined requirements
- the Product team's prioritization
- the Development team's technical capabilities
These concept designs highlight the objective and key decisions made, alongside a Process Flow and med-fidelity wireframes.
UI Design
Based on the Concept Designs, I collaborate with the dedicated UI designer to bring these visions to life!
Click on visual design thumbnails to see enlarged images and flow - Credit to team UI Designer Cassandra
Service Design
The pilot release is a small-scale product launch to assess the MVP's viability and adoption, catering to over 1,000 users seeing this tool for the first time.
- Pilot email templates - base conversations on common interests without the presumptions of a name or picture
- Stakeholder PowerPoint templates - for the team to quickly produce polished, on-brand presentation to all stakeholders, I extracted key styles from earlier presentations and standardized the slide deck
- Pilot users website - introduce users to the purpose and how-tos of the new Staffing Tool
My design role was to help the team with the concept and visual designing (and in some cases, coding) of communication materials argeting internal stakeholders and external Pilot users.
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